Privacy Policy

1. Introduction

Jade Anchor ("we", "us", "our") is committed to protecting the personal information of the adults who enquire about and participate in our courses. This Policy explains what data we collect, why we collect it, how we use it, and what your rights are under the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO").

If you have questions about this Policy, please contact us at [email protected].

2. Data We Collect

We collect personal data in the following ways:

• Enquiry and enrolment forms: Name, email address, telephone number, and any information you choose to include in a message.
• Course administration: Payment records, attendance records, and written work submitted during programmes.
• Website analytics: Browsing data, including pages visited and time spent, collected through cookies where consent is given.
• Feedback forms: Post-course feedback, which may be attributed or anonymous.

We do not collect sensitive personal data such as financial account details, health information, or identity document numbers. Payment processing is handled by a third-party payment provider; we do not store card details.

3. How We Use Your Data

Personal data collected is used for the following purposes:

• Responding to course enquiries and providing information about programmes
• Processing enrolments, issuing invoices, and confirming places
• Administering courses, including distributing materials and tracking attendance
• Communicating about upcoming course intakes (you may opt out of this at any time)
• Understanding how participants experience our courses, to improve future programmes
• Complying with applicable legal and regulatory obligations

We do not use personal data for any purpose unrelated to our education services. We do not share your data with financial institutions, product providers, or marketing agencies.

4. Legal Basis for Processing

Under the PDPO, we process personal data on the following bases:

• Contractual necessity: Processing required to administer your enrolment and deliver the course you have signed up for.
• Legitimate interests: Communicating with prospective participants who have made an enquiry, and improving our courses based on feedback.
• Consent: Analytics cookies and direct marketing communications, where your consent has been given and can be withdrawn at any time.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Policy:

• Enquiry records: 12 months from the date of last contact if no enrolment follows
• Enrolment and payment records: 7 years in accordance with Hong Kong taxation requirements
• Course participation records: 3 years after course completion
• Marketing preferences: Until you withdraw consent
• Website analytics data: 26 months

6. Data Protection Measures

We maintain appropriate technical and organisational measures to protect personal data:

• Encrypted storage of digital records
• Access restricted to personnel who require it for their role
• Physical records stored in locked premises accessible only to authorised staff
• Regular review of data handling practices
• Breach notification procedures in compliance with PDPO requirements

7. Cookies

We use cookies on this website to understand how visitors navigate our pages and to remember consent preferences. Essential cookies are required for basic site functionality. Analytics cookies are only placed where you have given consent. Please see our Cookie Policy for full details.

8. Third-Party Services

We use a limited number of third-party services to operate this website and our courses:

• Website analytics: Used with your consent to understand page performance
• Payment processing: A third-party provider handles fee payments; we do not store card details
• Email communication: A service provider used to send course communications

These providers are bound by their own privacy policies. We do not sell personal data to any third party and do not share it with financial product providers.

9. Your Rights

Under the PDPO, you have the following rights in relation to your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that inaccurate data be corrected.
• Deletion: You may request that data be deleted where we have no continuing legal or contractual reason to retain it.
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time.
• Objection: You may object to processing based on legitimate interests.

To exercise any of these rights, please contact [email protected]. We will respond within 40 days as required by the PDPO.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong.

10. Children's Privacy

Our courses are designed for adults aged 40 and over. We do not knowingly collect personal data from persons under 18 years of age. If you believe a minor has provided us with personal data, please contact us at [email protected] and we will take appropriate action.

11. External Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.

12. Policy Updates

We may update this Policy from time to time. Significant changes will be communicated to enrolled participants by email. Continued use of this website after changes are posted constitutes acceptance of the updated Policy. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.

13. Contact

For any privacy-related queries or to exercise your rights, please contact: